![[THEFTSTOP]](theftlogo.jpg "The “THEFTSTOP” video."){kind=small} |
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The Theftstop video training pack is the single most powerful education tool designed to train staff how to combat customer theft, the scourge and blight of the industry. (Over 13,500 in use!)
Consisting of 4 modules:-
- How shop thieves operate and how to spot them
- Actions to take to prevent theft
- The law relating to Theft and Arrest procedures
- Dealing with Theft and Arrest situations in practice
THE “THEFTSTOP” VIDEO STRUCTURE AND TRAINING PACK CONTENT
The video is inter-active with a comprehensive Training Pack containing script narrative, questions referring to it, role-plays for staff, case studies and example bullet point handouts for managers and staff. The package is designed to equip store management and security personnel with the wherewithal to educate and train their staff while at work.
“Theftstop” Introduction
- The trend, size and nature of shop theft in the UK today (using information from the BRC l993/94 survey on Retail Crime Costs)
- The key objectives of the video
MODULE 1
Shopthieves - Who, Where, When, What, How?
a) Who steals from you?
b) The body language of shopthieves and how it can give them away.
c) Where do shopthieves steal from?
d) When are you at your most vulnerable time?
e) What do thieves steal?
f) How do shopthieves steal?
g) Ploys and tricks shopthieves use to steal in food shops, clothing shops, chemists, etc.
h) Suspicious behaviour to watch for, and why it is suspicious.
MODULE 2
Theft Prevention is better than Cure
Removing privacy from shopthieves by:-
a) Designing theft out of store layout and visual merchandising policies.
b) Safeguarding your goods by using security products and services:- CCTV, tags, electronic circuit breakers, mirrors, signs, panic buttons, communication systems: store detectives and uniformed guards, etc.
c) Letting them know that you know they are there - Service is Security
1. Greeting and approaching customers
2. Fitting room control
3. Highly visible and alert management and staff presence and cover
4. Techniques for getting shopthieves to “dump”
MODULE 3
The Law relating to Theft
a) Definition of Theft and Arrest in Law
b) Powers of Arrest for shop staff
c) Rules of Evidence (Corroboration in Scotland)
d) The Evidence needed to prove a theft has taken place
e) What to say when making an arrest
f) Where to make an arrest
g) What to do if the person you are arresting tries to resist
h) Use of force in making an arrest
i) Powers of Stop and Search and who has them
j) How to bar from your premises
MODULE 4
Dealing with Theft in Practice
a) Taking responsibility
b) Action on seeing theft
c) Avoiding violence in an arrest situation
d) Dealing with difficult arrest situations
e) Things to watch for when arresting
f) What to consider when making an arrest - proof, staff cover, personal safety
g) Procedure in holding area
h) In-shop cautioning of the thief when goods are revealed
i) Police arrival charging and arresting procedures
j) Statements
k) Recording a theft incident
l) What happens to the stolen goods?
m) What happens if I stop someone by mistake?
n) How to give police statements and evidence in court
![[STOP VIOLENCE]](violenceicon.jpg "About the “STOP VIOLENCE” video."){kind=small} |
![[COUNTER VIOLENCE]](countericon.jpg "About the “COUNTER VIOLENCE” video."){kind=small} |
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