18. RECRUITMENT & SELECTION SKILLS FOR SALES MANAGERS (1 Day)
WHO FOR
All managers who need to effectively recruit staff and who wis h to reduce staff turnover due to poor selection, recruitment and induction.
AIMS OF THE PROGRAMME
• To Help Managers Develop The Techniques To Effectively Recruit By Predicting The Future Behaviour Of Candidates Selected For Jobs
• To Ensure Managers Have The Knowledge, Skill And Confidence To Use Effective Selection Interview Techniques
• To Minimise The 'Risk Factor' In Taking New Employees On
• To Optimise The Time Spent On Recruiting I.E. Working Efficiently
• To Help Managers Adopt A Uniform Selection & Recruiting Process And Procedure
• To Minimise The Disruption Caused By Staff Leaving
• To Reduce Staff Turnover
• To Promote The Professional Image Of Your Company To All Applicants
THE MAIN THEMES THAT WILL BE COVERED ARE:-
"Recruiting is one of three key leadership skills; the others being Coaching & Appraisal"
RECRUITMENT
• The Human Resource Management Process
• The Direct & Indirect Costs Involved In Losing People & Having To Recruit
• The Causes Of Poor Selection
• Defining The Job Description & Person Specification
• What Needs To Be Achieved In The Job Role/Description
• Possible Person Specification Factors
• Person Specification/Profile Sheet
• Advertising & Screening
• Constituent Parts Of A Job Advert
• Initial Telephone Screening
• Sample Telephone Enquiry Screening Form
• Interview Control Schedule
THE INTERVIEW
• Your Preparation For The Interview
• Your company Application Form
• Your company Health Questionnaire
• Curriculum Vitae CV's
• Recording The Candidates Interview Profile
• Candidate Interview Notes
• The 8 Point Profiling Plan
• Legislation & Terms & Conditions
• An Interview Profiling Sheet
• Conducting The 1 st & 2 nd Interview
• 1 st Initial Interview
• The 2 nd Interview (2 Interviewers)
• Episodic Memory Interviewing
• Competency Based Recruitment Techniques
• The Interview Structure
• Questioning Skills
• Questions To Avoid
• Communicating Attitudes
• Active Listening Techniques
ADVANCED SELECTION TECHNIQUES
• Testing Personality & Aptitude
• An Introduction To Psychometric Testing
• Using Aptitude Tests - Verbal, Numerical, Mechanical, Mental Agility, PC Skills, Typing
RECRUITMENT & LEGISLATION
• Stating On The Right Side Of The Law
• Sex Discrimination Act 1975
• Race Relations Act 1976
• Equal Pay Acts 1970 And 1983
• Disability Discrimination Act 1995
• Human Rights Act 1998
• The Age Discrimination In Employment Act 1967
• The Employment Equality (Sexual Orientation) Regulations 2003
• The Employment Equality (Religion Or Belief) Regulations 2003
• Equal Opportunities Legislation - Employment Northern Ireland 1976 Etc)