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	The “Counter Violence” video training pack has been designed as the National training resource for retailers to use to help staff deal with situations that give rise to violence. (Used by every Police Force in the country to educate Retailers).

Consisting of 3 modules:

Situations that can lead to violence and how to react to them
Interpersonal skills to deal with aggression and violence
How to react to a robbery

COUNTER VIOLENCE” VIDEO CONTENT

I. - Definition of Violence
II. - Situations Which Give Rise To Violence
III. - Which Types Of Shops And Categories Of Staff Are Most At Risk.
IV. - What Do Thieves Or Robbers Look For Before Targeting a Shop?
V. - Why Does Violence Occur?

MODULE 1
SITUATIONS WHICH CAN LEAD TO VIOLENCE

A. - Shop Theft
B. - Intimidation
C. - Fraudulent Payments
D. - Drunks
E. - Drug Addicts
F. - Groups Of Young People
G. - Security Tagging Activation
H. - Customer Complaints
I. - Incorrect Change Situations
J. - Queue Management
K. - Incidents Between Customers

MODULE 2
INTERPERSONAL SKILLS TO DEAL WITH AGGRESSION & VIOLENCE

L. - Customer Service
M. - Dealing With Customer Aggression
N. - Body Language And Vocal Style
O. - Recognising An Aggressors Body Language
P. - Using Body Language To Avoid Aggression
Q. - Customer Aggression Handling Skills
R. - Behavioural Techniques
S. - Reacting To A Physical Attack

MODULE 3
REACTING TO A ROBBERY

T. - What Is A Robbery? U. - What To Do If Faced With A Robbery

Compass Vision

Counter Violence Training Video